Privacy Policy

HeritageTours.in (hereinafter “we”, “us”, “our”) is committed to protecting the privacy of our visitors, clients, and users (“you”, “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, book services, or interact with us.

1. Information We Collect

We may collect the following types of personal and non‑personal information:

  • Identity & Contact Data: Name, email address, phone number, postal address, date of birth (if relevant to your booking).

  • Travel & Booking Details: Booking preferences, itinerary details, passport or ID information, dietary or accessibility requirements.

  • Payment Information: Provided securely through third‑party payment gateways; we do not store full card details.

  • Technical & Usage Data: IP address, browser type, device information, pages visited, and other behavioral data collected via cookies or similar tools.

  • Optional Data: Medical or special requirement information, if voluntarily provided to facilitate your booking.

2. How We Collect Information

We may obtain your information via:

  • Online forms during booking inquiries or account registrations.

  • Email, phone, or social media communications.

  • Cookies, logs, and analytics as you navigate our site.

3. Purpose of Processing Your Personal Data

Your data enables us to:

  • Process and manage your tour bookings and related services (e.g., accommodations, transport).

  • Communicate booking confirmations, updates, and essential service-related information.

  • Customize your experience and recommend relevant tours.

  • Send marketing or promotional materials (only with your consent; you can opt out anytime).

  • Enhance website and service quality via analysis of usage patterns.

  • Comply with legal obligations, resolve disputes, and maintain safety and security.

4. Legal Basis for Processing

We rely on legal bases including:

  • Performance of a contract: To deliver booked services.

  • Consent: For marketing communications and optional data processing.

  • Legitimate Interests: To improve our services and protect against fraud.

  • Legal Compliance: To fulfill legal or regulatory obligations.

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Improve site functionality and user experience.

  • Understand how our website is used and optimize performance.

You may choose to disable cookies via your browser settings; however, this may limit certain functionalities of our website.

6. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Hotels, transport providers, guides—only as necessary to fulfil your booking.

  • Payment Processors & IT Service Providers: For secure payment handling and website operations.

  • Legal or Government Authorities: If required by law (e.g., court orders, immigration checks).

  • Corporate Transactions: In case of acquisition or restructuring, your data may transfer to the new entity under the same protections.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purpose for which it was collected (e.g., service delivery, customer support).

  • Comply with statutory or legal obligations.

  • Safeguard us in case of disputes or fraud investigations.

Once no longer required, we will securely delete or anonymize your data.

8. Data Security

We implement appropriate technical and organizational measures—including encryption, access controls, and secure servers—to protect your personal information from unauthorized access, alteration, or loss.

9. Your Rights

You have rights under applicable data protection laws, including:

  • Access, correction, or deletion of your data.

  • Withdrawal of consent (e.g., for marketing communications).

  • Restriction or objection to certain processing.

  • Data portability where applicable.

To exercise any of these rights or for privacy-related queries, please contact us at: [email protected]

10. Third‑Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to external sites—please review their respective policies before sharing any personal information.

11. Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If we become aware of such data being collected, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with a revised “Effective Date.” We encourage you to review this policy periodically.